Sunday 19 August 2018

'Crazy scenario' in Dublin Airport as sound system 'stuck on evacuation mode'

Passengers on their way to Dublin Airport's Terminal 2.
Amy Molloy

Amy Molloy

Passengers travelling from Dublin Airport were in a state of confusion this morning as the sound system was stuck on evacuation mode.

The airport confirmed this morning there was a fault with the sound system in Terminal 1 but said no evacuation is underway.

"There is a fault with our PA system at our Pier 1 gates. The system is stuck on evacuation mode. There is NO evacuation of this area. Our sound engineers are currently investigating."

The PA system had been repeating the following message: "Attention please, attention please. We are responding to an alarm activation. Please evacuate this area immediately and follow the directions of airport staff."

Due to the fault with the system, airport staff were unable to reassure customers over the tanoy.

"We were unable to do that because there is a fault with the PA system in the area which is causing it to issue the automatic message."

The fault caused some stress among passengers, who vented their frustrations on Twitter this morning.

"It would be great if staff could provide some directions," one said.

"Crazy scenario in terminal 1, being asked to evacuate but staff have no clue how to manage this," another said.

The alarm has since been turned off and normal service has resumed.

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