Tuesday 23 October 2018

Vodafone ordered to pay €22K for over-charging customers


Tom Tuite

VODAFONE has been hit with fines totalling €11,500 and has been ordered to pay €10,500 in legal costs for over-charging four customers.

Dublin District Court was told today that customers were “exasperated” and “did not know whether to laugh or cry” when they tried to get the company to resolve the problem.

The telecom giant pleaded guilty to eight charges under the Communication Regulations Act for over-charging which can result in fines of up to €5,000 per offence.

It was prosecuted after four customers in Dublin, Cavan and Kilkenny complained to industry watchdog Comreg last year. Evidence was given by Comreg compliance analyst Lorraine McCoy.

Judge John Brennan noted the early guilty plea and remedial work done by the company as a result of the investigation.

However, convicting and fining Vodafone, he said previous convictions for similar offences and the frustration the customers felt were aggravating factors.

A Vodafone Ireland spokesperson said:  “Vodafone Ireland notes the outcome of today’s District Court ruling. We sincerely apologise to each of the customers impacted.

"To ensure every customer receives the best possible service from Vodafone Ireland, we’ve reviewed the cases in detail and have put in place procedures to mitigate against these types of issues arising in the future.”

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