Thursday 22 March 2018

Virgin Media handed €250k fine for not giving Irish customers proper contracts

Richard Branson of Virgin Media
Richard Branson of Virgin Media
Adrian Weckler

Adrian Weckler

Virgin Media has been hit with a €255,000 fine from an industry watchdog for not giving its customers proper contracts.

The broadband and TV company failed to provide contracts “in a durable form” to over 26,000 customers, according to a statement today from the Commission for Communications Regulation (Comreg).

“This made it difficult for the affected Virgin Media customers to recognise and see exactly what they were being charged for by the company,” according to the regulator.

It’s the first time that an Irish broadband company has been punished by Comreg under rules governing so-called fixed payment notices. The issue arose following complaints from Virgin customers, according to Comreg.

Virgin has said it accepts the fine and will pay it in full. It is to contact the affected customers and offer them the right to cancel their contracts.

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