A clear conflict arose between allegations by the Health Information and Quality Authority in its court affidavit and the Lipsett family on care in Rostrevor House nursing home.
•HIQA -- Male care assistant was physically abusive to some residents.
•Lipsetts -- He was wonderful, there were no complaints against him.
•HIQA -- Male care assistant banged elderly man's head against door jamb and kicked him on the ground.
•Lipsetts -- No complaint was made. Male resident suffered dementia, was violent and had to be restrained.
•HIQA -- Male care assistant took female resident to bathroom as staff heard her scream.
•Lipsetts -- Woman (still a resident) screams sporadically. Toilet is near nurses' station and abuse would be heard.
•HIQA--Alarming lack of risk management and high levels of falls in sample of residents.
•Lipsetts --Falls involved elderly frail people but are not higher than in other nursing homes. Work on improving physical environment ongoing.