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Computer crash at major hospital


University College Hospital Galway

University College Hospital Galway

University College Hospital Galway

A computer crash continued to bug the biggest hospital in the West yesterday.

The main computer system at University College Hospital in Galway went down on Monday morning and caused massive disruption to staff and patients.

There was no access to patient records, treatments had to be cancelled, out-patient appointments had to be postponed and phone lines were also hit. The computer glitch also affected Galway city's second public hospital at Merlin Park.

Contingency plans, including increased staffing, were put in place in an attempt to manage the crisis.

IT engineers also worked throughout the night to try to resolve the problem, but the Saolta University Healthcare Group which manages both hospitals, admitted yesterday that there were still issues to be sorted out.

Saolta confirmed that, while no new issues had been reported overnight, the contingency plans, including the increased staffing, remained in place.

"All the phones are back but there remains a problem with Wi-Fi and some delays are still being experienced in processing patient information. A review into the incident and of related contingency plans is under way", Saolta said in a statement.

There were no scheduled outpatient clinics yesterday as it was a bank holiday and both hospitals urged patients to keep their outpatient appointments for today as normal. "Galway University Hospitals wishes to thank patients and the public for their co-operation and apologises for any inconvenience caused", the statement added.

Irish Independent