Saturday 18 November 2017

Clients not banking on quick solution

Breda Heffernan

Breda Heffernan

ULSTER Bank customers yesterday admitted they are not hopeful their bank will have worked through its massive backlog of transactions by the end of this week.

"I'm not banking on it," joked one man as he visited a branch to withdraw money yesterday.

As the problem at the bank entered its second week, customers were not optimistic that it would be sorted out any time soon.

"I wanted to lodge some cheques but I couldn't get the money in my account," said Mark from Castleknock as he left the Ulster Bank branch at College Green in Dublin yesterday.

"I could lodge them but the money won't have cleared, so why bother? I'll hold on to them for another while.

"I'm one of the lucky ones, though, I'm not solely dependant on my Ulster Bank account, I've other ones," he added.

He said he didn't believe it would be business as usual by the end of this week.

"I wouldn't be hopeful. But they're giving out tea and coffee and biscuits in there so it's not all bad," he laughed.


Meanwhile, Eircom worker Paul from Howth was still waiting for his pay cheque to clear five days after it should have been in his account.

"I was able to go in with my wages slip and get some money. It should have been in my account last Thursday."

He said that while it was an inconvenience having to call into the branch to get his money, the frontline staff were helpful.

"They're nice people, it's not their fault that these things happen. It's not the staff's fault, it's the people upstairs."

Asked if he thought his pay cheque would clear in time for next weekend, he replied: "I hope so, but I'm not banking on it."

Irish Independent

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