Sunday 25 February 2018

Chef has no appetite for anonymous complaints

Michelin-starred chef Oliver Dunne of Malahide's Bon Appetit restaurant has offered some unexpected support for the Carlton Hotel Group.

This week it was alleged that the hotel chain had planned a campaign to generate false positive reviews on the TripAdvisor website.

"I'd say fair play to them for fighting back. The vast majority of these reviews are just plain nonsense. Being anonymous means that people are allowed to be vindictive and nasty while not being held accountable. If the reviewers had to put their proper name and picture up, it would be a different world," Oliver told me.

The 32-year-old, who trained under Gary Rhodes and Gordon Ramsay, has only had to counter two bad online reviews of his respected establishment.

"I can't remember which website, but I rang up and explained it to them, for example, 'that man was in last night, he was completely unreasonable, he punched one of the staff members in the face and what he is saying is pure lies'. They said 'no problem' at all and they wouldn't publish it. Generally, I don't think people should pay much heed to these website reviews, whether they're good or bad."

TV presenter Gráinne Seoige was spotted in Bon Appetit's new tapas bar last week.

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