Wednesday 17 January 2018

Call centre brings 250 jobs boost to economic blackspot

Eimear Ni Bhraonain

A CALL centre has delivered an early Christmas present of 250 new jobs to an unemployment blackspot.

Three former Talk Talk workers, who set up Irish technical support company Eishtec, are expanding their business to a second centre in Drinagh, Co Wexford.

The jobs, which are service and technical support roles, are being welcomed in the region which was devastated by the closure of multinational firm Talk Talk last year with the loss of over 575 jobs locally.

Recruitment is under way for the positions which will come on stream quickly – with 40 being created before Christmas – and the remaining 210 by October 2013.

Eishtec already employs 400 people in its Waterford base but now it plans to move into a second premises, this time in Co Wexford.

Jobs Minister Richard Bruton described Eishtec as a "model of what Ireland needs to do" in the private sector.

"They are looking for people who have the aptitude to do the task, such as those who have previously worked in retail, hotels, construction, as well as people who were in companies like Talk Talk," Mr Bruton said.

"They do their own training and bring people on," he added.

The growth of Eishtec is on the back of the firm expanding its contract with EE, the company behind the UK telecommunications brands Orange and T-Mobile.

Eishtec offers support for Orange and T-Mobile customers with smartphones, including Android and iPhone.

"This is an Irish company founded by three former employees of a multinational, winning business in a highly competitive market, and growing employment in a part of the country which has suffered from high levels of unemployment," Mr Bruton said.

Co-founder of Eishtec Heather Reynolds said the growth of the new business was a "testament to the skills and positive attitude of the people we've recruited".

"We have the skills and experience in our team to provide the highest quality services to our clients," she added.


Eishtec was set up by Ms Reynolds, Brian Barry and Colm Tracey in May 2011 with nine employees.

Minister for Public Expenditure and Reform Brendan Howlin made the announcement in his constituency, alongside Mr Bruton, yesterday.

He said it was "an important Christmas present" for the area, which has been badly hit by job losses since the collapse of the construction industry.

"We've had a lot of dark days here but this is an early Christmas present," Mr Howlin said.

Wexford councillor George Lawlor said the investment was "wonderful news" for a town with a young population.

"We need these jobs as a matter of urgency and Eishtec seem intent on doing just that," he said.

Editorial comment - P16

Irish Independent

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