Monday 23 October 2017

Another glitch leaves thousands of social welfare recipients without funds

Photo: PA
Photo: PA
Allison Bray

Allison Bray

Close to 75,000 social welfare recipients were left with no payments in their bank accounts after the second "glitch" by the Department of Social Protection in less than three years.

Some 73,600 recipients of illness and disability benefits did not receive their weekly payments that should have been lodged into their bank accounts yesterday morning due to what the department is calling a 'technical error'.

A department spokeswoman would not disclose the nature of the error - whether it was an IT issue or human error - but said the matter is under investigation.

It follows a previous "once off processing issue" the department experienced in July, 2013, that left around 32,700 recipients of Illness Benefit, Domiciliary Care Allowance, Jobseekers Benefit and Jobseeker Allowance being forced to wait until the following day before they could access their benefits. The issue at the time was put down to "confusion between us and the banks."

Bank of Ireland and AIB customers had their payments by yesterday afternoon, but others had to wait until today.

Irish Independent

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