Sunday 25 August 2019

An Post fails to meet its target for next-day deliveries for second year


Stock photo
Stock photo

Sean McCarthaigh

An Post has insisted it is providing a good service, despite a new report that shows its performance in delivering standard mail to homes and businesses around the country deteriorated last year.

The report by ComReg, the regulator of postal services, revealed the rate of next-day deliveries declined for the second year in a row, with An Post again failing to meet delivery targets during 2018.

The State-owned company is required to deliver 94pc of standard single items of mail posted anywhere in the country on the next working day and to deliver 99.5pc of such mail within three working days.

A new report by ComReg found An Post delivered only 89pc of post on the next working day in 2018.

The regulator said the worsening standard of service was mainly due to a decline in its performance in deliveries to the Dublin area.

The report was based on a survey carried out by Ipsos MRBI on more than 28,200 items of mail posted in 2018.

"It is a matter of public record that An Post's own quality measures has shown the company as performing strongly on national and international mail quality over a number of years," An Post's spokesperson said.

Irish Independent

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