Tuesday 12 December 2017

Air passengers facing further traffic chaos today

Dublin Airport
Dublin Airport
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" with air traffic control
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers queue to check in and to re-book tickets at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire
Passengers waiting at Terminal 5 of Heathrow Airport after a "technical problem" at the National Air Traffic Services (Nats) control centre in Swanwick, Hampshire, caused delays at airports across the UK. PRESS ASSOCIATION Photo. Picture date: Saturday December 7, 2013. See PA story AIR Control. Photo credit should read: Steve Parsons/PA Wire

Airline passengers may face further delays today after a major air traffic control glitch caused major disruption at airports across the UK and Ireland.

Hundreds of flights were cancelled or delayed yesterday after problems with a telephone system at the National Air Traffic Service (Nats) centre in Swanwick, Hampshire.

Thousands of people endured hours of frustration as flights were affected across the country, including the major airports of Heathrow, Stansted and Gatwick.

The problem was resolved at about 7.30pm yesterday, Nats said, and while the disruption is likely to have a knock-on effect today, the three main London airports predicted a largely trouble-free day.

A spokesman for London Heathrow said last night:" There are no planned flight schedule changes for Sunday. We still advise passengers to check with airlines prior to travelling though."

Gatwick said that operations had returned to normal and it was "not anticipating significant disruptions" today, while Stansted forecast a normal flight schedule but advised passengers to check the status of flights with airlines.

The problem occurred when the 23 controllers on a night shift at Swanwick handed over to the 125 controllers on the day shift at about 6am.

Nats' night-time operating system, which combines sectors of airspace for when it is less busy, did not properly switch over to the daytime system, causing a communication problem with the centre's internal telephones. They stressed that safety was not at risk at any time.

Heathrow was the worst affected, with 228 cancellations - 112 in arrivals, and 116 departures, with most being short-haul flights. A spokesman for the airport said the cancellations represented 15% of their usual daily total of 1,300 flights going in and out of the airport.

Frustrated passengers were left in long queues to rebook flights, while others reported having to wait for hours to speak to airline representatives.

Manchester Airport, Leeds Bradford, Doncaster Robin Hood, Newcastle, Birmingham, Belfast International Airport and Dublin Airport were also all affected.

The glitch affected flights across Europe, with 1,300 flights, nearly 8% of all traffic in Europe, "severely delayed", according to Eurocontrol, the European organisation for air navigation safety.

A spokesman for Nats said last night: "As of 7.30pm we had handled 3,250 flights today - around 90% of the traffic handled last Saturday (3,613 flights)."

In a statement yesterday, Nats apologised for the disruption, saying: "The reduction in capacity has had a disproportionate effect on southern England because it is extremely complex and busy airspace and we sincerely regret inconvenience to our airline customers and their passengers.

"To be clear, this is a very complex and sophisticated system with more than a million lines of software. This is not simply internal telephones, it is the system that controllers use to speak to other ATC agencies both in the UK and Europe and is the biggest system of its kind in Europe.

"This has been a major challenge for our engineering team and for the manufacturer, who has worked closely with us to ensure this complex problem was resolved as quickly as possible while maintaining a safe service."

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