Tuesday 17 September 2019

Aer Lingus passengers stranded in London after flight cancelled

Passengers stranded in London following cancellation of flight
Passengers stranded in London following cancellation of flight
Independent.ie Newsdesk

Independent.ie Newsdesk

Passengers booked on an Aer Lingus flight were left stranded in London when the flight was cancelled.

Amid chaotic scenes in Gatwick Airport, over 100 passengers were told there would be no replacement plane and there was limited availability on flights the following day.

Over 100 passengers were booked on to the Aer Lingus 9:35pm flight from Gatwick to London.

The passengers were told after 10pm that the flight had been cancelled.

The passengers were sent to various points in the airport before an Aer Lingus ground crew staff member briefed them on the situation.

The flight was cancelled due to technical issues with the aircraft.

Passengers raised the lack of information and difficulties with getting through to customer service lines with the ground crew member.

Arrangements were being made by the airline to put the passengers up in hotels.

In a statement to Independent, the airline said; "Aer Lingus regrets that due to a technical issue with its aircraft, EI 911 due to operate from London Gatwick to Knock, Wednesday 24th July had to re-route to Dublin.

"On arrival at Dublin, guests were offered surface transport onward to Knock.

"Subsequently, the flights EI912 from Knock to London Gatwick and EI 249 from London Gatwick to Dublin, Wednesday 24th July were cancelled. Guests were provided with overnight accommodation at Knock and London Gatwick respectively, and will be re-accommodated on flights today, Thursday 25th July.

"Aer Lingus wishes to sincerely apologise to guests for this delay to their travels."

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