Tuesday 16 January 2018

800 calls to Childline go unheard every day

Lyndsey Telford

MORE than 800 phone calls from youngsters in desperate need of support went unheard every day last year, a children's charity has revealed.

The ISPCC's Childline helpline received about 2,360 calls and messages a day in 2011, but more than a third (38pc) of those calls went unanswered.

The charity claimed poor funding was the biggest barrier to manning the phones and taking every call.

ISPCC chief executive Ashley Balbirnie said emotional abuse in particular has become one of the organisation's biggest concerns.

"Emotional abuse undermines confidence and self-worth, and can have a detrimental impact on a child," said Mr Balbirnie.

"We know that words can leave deep scars that can have a lasting negative impact on children's self-esteem."

Childline received 839,258 calls in 2011, as well as 23,536 texts, emails and one-to-one web chats.

Its annual statistics report also found that 14pc of the total calls received -- 54,000 -- were from children suffering some form of emotional abuse.

Irish Independent

Promoted Links

Today's news headlines, directly to your inbox every morning.

Promoted Links

Editor's Choice

Also in Irish News