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Tuesday 19 November 2019

Fellow fans come to rescue of devastated U2 fans left stranded outside Croke Park with fake tickets

Amy and her dad at U2's gig at Croke Park on Saturday
Amy and her dad at U2's gig at Croke Park on Saturday
Aoife Kelly

Aoife Kelly

A young U2 fan and her dad were left devastated outside Croke Park on Saturday night when their tickets for U2's gig proved to be fake.

Aimee Keaveney (22) and her dad Sean, from Manchester, flew in to Dublin on Friday night ahead of the Dublin band's homecoming Joshua Tree Tour 2017 show.

They failed to bag tickets via Ticketmaster but managed to secure two tickets, at the hefty price of £400 (€446) each, from Viagogo, an online ticket marketplace.

"My dad paid a great deal of money for these tickets and worked hard to pay for them as he loved the Joshua Tree album and we were looking forward to it for ages," says Aimee.  "We really wanted to go."

However, when Aimee and her dad arrived at Croke Park and had their tickets scanned they were told the tickets had already been used 30 minutes previously.

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"We tried again and were told they were fake," she says.  "We were told to go to the box office but there was nothing they could do.  I was so upset, as was my dad."

Aimee claims there were "hundreds" of other people who had also been sold fake tickets from various sources stranded outside the venue.

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Edge and Bono on stage. Picture: Steve Humphries

"We were all just sent to the same spot to stand and be told there was nothing that could be done as the show was a complete sell out," she says.

"My dad and I met a group of three in the same position as us - two women and a man.  They had flown all the way from India to be at the gig and their tickets were fake too."

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The Viagogo guarantee states that "if a problem arises, Viagogo will step in to provide comparable tickets or a refund" so when Aimee phoned the company they offered her a refund.  They could not offer replacement tickets to the sold out gig.

"I just burst out crying as I knew we weren't getting in," she says.

However, a kind-hearted couple who witnessed Aimee's disappointment stepped in and saved the day.

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U2 arrive on stage dwarfed by their giant screen. Photo: Steve Humphreys

"An amazing couple saw me and my dad and sold us two spare tickets for face value," she says.  "We were speechless!"

Aimee said they had an "amazing night" at the gig but warned other ticket buyers to be wary of people re-selling tickets online as their tickets had already been sold and may have been sold to multiple buyers.

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"We ended up being the lucky ones in this situation," she says.  "But I just hope the people who had flown from India got into the concert too."

Independent.ie has reached out to Viagogo for comment.

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