Wednesday 22 November 2017

Xtra-vision drops plan to force Xbox One buyers to purchase game

National Consumer Agency intervened on behalf of furious customers

Xtra-vision in the Castle Street Shopping Centre
Xtra-vision in the Castle Street Shopping Centre

Xtra-vision has confirmed that any consumer who collects their pre-ordered XBox One console will not have to purchase an additional game in order to receive their product.

The dramatic U-turn announcement follows the intervention of the National Consumer Agency in response to the dispute regarding pre-orders of XBoxOne consoles in Xtra-vision stores.

The retailer had initially refused to honour 'pre-orders' for the Xbox One console without additional purchases.

The move led to fury on online forums and social media, including Xtra-vision's Facebook page, which received dozens of complaints.

Earlier today, the company stuck to its position, maintaining that it was not falling foul of consumer law.

But the latest statement from the video game chain should be a welcome development for many consumers ahead of Christmas.

Karen O’Leary, Chief Executive of the National Consumer Agency urged consumers to understand and assert their rights.

“If consumers have pre-ordered and paid a deposit or in full for a product then a contract is in place and unless the contract provides otherwise, consumers should not have any additional charges or conditions imposed upon them,” she said. 

Customers who have already collected their XBoxOne console and purchased an additional game can return the unopened game to the Xtra-vision branch where the purchase was made between November 22 and November 26.

The cost of the game will be refunded on presentation of proof of purchase. according to Xtra-vision.

The retailer has apologised for any inconvenience or upset caused to customers.

Louise Kelly

Irish Independent

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