Thursday 14 November 2019

Passport to fun helps Singapore land top airport award once again

Colm Kelpie

It's got indoor themed gardens replete with cactus plants, tropical butterflies, orchids, sunflowers, and even an indoor slide. Nope, it's not a fun park, but a major international airport.

Singapore Changi has been awarded the best airport in the world accolade, as voted by passengers, for the second year in a row.

And its vast array of leisure facilities was also lauded, beloved as they are of travellers around the globe.

Dublin Airport fractionally improved its standing in the league table, rising from 95th place to 92.

But it was lauded for being one of the top 10 airports in Western Europe in the latest round of annual awards by UK air review company Skytrax.

Airports in Asia topped the overall rankings, with Singapore Changi getting the top gong, while second best went to Incheon International Airport in Seoul, South Korea. Europe took the third prize for Munich Airport.

The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and include 410 airports worldwide.

The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate. Edward Plaisted, Skytrax chief executive, said Changi Airport Singapore was showing itself to be much more than an airport.

"Changi Airport is a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities," he said.

"It demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today's fast-moving world."

It's a tough ask to please passengers, often haggard by long flights and weary of the airport experience, especially the heightened security. But Changi has managed to do it not only once, but two years in a row.

Chief executive Lee Seow Hiang said it appreciates the support from passengers.

"This recognition is great motivation for us and spurs us to continue to aim higher. At Changi Airport, we remain steadfast in anticipating the needs of our customers, which is the cornerstone of the Changi experience," he said.

No US airport made it into the top 10. Indeed Chicago's O'Hare International airport was behind Dublin, as was Paris Charles De Gaulle.

Beijing's Capital International Airport was ranked number seven. Its impressive Terminal 3 was designed by the renowned British architect Norman Foster in time for the 2008 Olympic Games.

Irish Independent

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