Energy firm E.ON in £12m payout to mis-sold customers
Energy supplier E.ON is to pay a record £12m to vulnerable customers after an investigation found it broke energy sales rules over a three-year period.
Regulator Ofgem said the redress package reflects the harm caused by E.ON's extensive poor sales practices between June 2010 and December 2013. Given the large number of contracts signed in this period Ofgem said it was likely a large number of customers were mis-sold to by E.ON.
Ofgem said that E.ON failed to properly train and monitor its staff and those it employed through third party telesales agencies, leading to incorrect information being provided to customers on the doorstep and over the phone.