Business World

Saturday 17 February 2018

Delta cancels 300 flights in second day of chaos

Delayed Delta passengers in Tokyo
Delayed Delta passengers in Tokyo

Michael Sasso and Mary Schlangenstein

Delta Air Lines entered day two after one of its worst system failures by cancelling more than 300 flights yesterday as the US carrier struggled to accommodate customers and determine what went wrong.

Delta was still attempting to "reset the operation" and get crews, aircraft and other operations in place, the second-biggest US carrier said.

Travellers were cautioned to expect delays and check flight status on the company's website or mobile app.

A power failure at Delta's Atlanta base on Monday morning shut down computer operations, prompting the carrier to scrap about 1,000 flights the same day. Limited service resumed about six hours later as thousands of passengers were grounded worldwide.

"We are still operating in recovery mode," Dave Holtz, senior vice president for operations, said. "We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations."

The disarray at Delta marked the second time in less than a month that a system failure forced mass flight cancellations at a large US carrier. Southwest Airlines, the biggest US budget airline, said a disruption on July 20 would cost it "tens of millions" of dollars. (Bloomberg)

Irish Independent

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