BT plans to cut 55,000 jobs and replace some with AI

BT chief executive Philip Jansen said the company will use technology 'to do things much more efficiently'. Photo: Hollie Adams/Bloomberg — © Bloomberg

Kelvin Chan

UK telecom company BT Group plans to shed up to 55,000 jobs by the end of the decade and replace some of them with artificial intelligence, as part of an overhaul aimed at slimming down its workforce to slash costs.