Business World

Saturday 19 October 2019

British Airways set for fine of more than €204m over data breach

Willie Walsh, chief executive of BA's owner International Airlines Group (IAG) Photo: Bloomberg
Willie Walsh, chief executive of BA's owner International Airlines Group (IAG) Photo: Bloomberg
Independent.ie Business Desk

British Airways is set to be fined more than £183m (€204m) by the UK’s Information Commissioner's Office over a customer data breach, the company said.

British Airways chairman Alex Cruz said the airline was "disappointed" by the initial finding.

He said: "British Airways responded quickly to a criminal act to steal customers' data. We have found no evidence of fraud/fraudulent activity on accounts linked to the theft. We apologise to our customers for any inconvenience this event caused."

Willie Walsh, chief executive of BA's owner International Airlines Group (IAG), said the airline would make "any necessary appeals" against the penalty.

The total proposed fine of £183.39m (€204.5m) is the equivalent of 1.5pc of BA's worldwide turnover for the financial year ending December 31.

It relates to the theft of customers' personal and financial information between August 21 2018 and September 5 2018 from the website ba.com and the airline's mobile app.

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