Business World

Tuesday 12 December 2017

Airlines may have to take fresh look at claims over delays

UNDER EU rules, fliers who are delayed for three hours or more are entitled to between €250 and €600 from their airline, depending on the length of the flight, unless it is proved it was due to "extraordinary circumstances" beyond the airline's control.

But a new court case involving EasyJet could force carriers to narrow their definition of "extraordinary", meaning they may have to reconsider hundred of claims.

EasyJet had originally denied compensation to Frederique Jager after her flight from Gatwick to Nice in 2012 landed over three hours late, citing bad weather. But as the weather in both London and Nice was not as described when the flight took place, she pursued the case.

It was later revealed her flight was delayed by a knock-on effect caused by bad weather on another route. A judge has ruled compensation should not have been denied and awarded her £210 (€250).

Irish Independent

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