Tuesday 21 November 2017

Three Mobile prepay customers charged over €100 for data while they slept

Mobile provider vows to 'take hit' for overcharged prepay customers

Perpay customers were charged up to and over €100 during the four-hour outage.
Perpay customers were charged up to and over €100 during the four-hour outage.
Customers received notifications in bulk once the billing outage was resolved.
Three have vowed to absorb this cost.
Clare Cullen

Clare Cullen

Overcharged prepay customers "need not worry" as the company have vowed to absorb the cost of an error which resulted in prepay customers being charged over €100 for data during a four-hour systems outage.

The 'billing outage', as a result of a systems error, meant that users could not top up and were being charged for data usage normally covered by their prepay agreements.

Speaking to Independent.ie, Joanna Cavanagh, head of Corporate Affairs for Three Ireland, said that there will be "no cost" to the customer.

"During a billing outage we allow users to continue to use their data as a service protection measure... so a certain amount will have been consumed."

"It's our mistake, we'll take the hit".

The first outage of this kind happened on the 23rd of August for three hours, and yesterday's one began around 6.45pm and lasted until 11pm.

Customers are advised that any messages received in relation to charges accumulated during this time period should be absorbed by the company automatically.


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