Tuesday 17 September 2019

Virgin Media customers suffer service outages due to 'intermittent issues with broadband'

Virgin Media
Virgin Media
Louise Kelly

Louise Kelly

Virgin Media customers are reportedly suffered from broadband service outages - for the second time in less than a week.

A similar connectivity issue impacted Irish service users nationwide for a number of hours last Tuesday night.

Customers on social media have complained about the broadband failure affecting TV, internet and mobile services.

"We're aware that some customers are seeing intermittent issues with broadband our engineers are working on a permanent fix," a Virgin Media spokesperson said.

"If you're still having trouble today please reboot your modem and reconnect all devices to restore service."

It is understood that the company's customer support team received a high level of calls.

Shortly before 7pm the company confirmed that the issue had been resolved: "A temporary problem which earlier today resulted in some customers having intermittent issues with their broadband connectivity has been fully resolved, Virgin Media said this evening.

"This was not a widespread problem. In most cases, rebooting the modem is all that was necessary and wherever anyone needs any help our customer service team has been providing assistance."

Earlier today, it was announced that half of Virgin Media's 330,000 Irish television subscribers can now watch Netflix directly from their TV menu.

The service, which can also be subscribed to directly in the TV system, is now available on channels 300 and 999.

Independent.ie have contacted Virgin Media directly for an update and clarification on the connectivity issue.

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