Monday 20 November 2017

Twitter assembles team to deal with trolls


Emma Clark

Twitter has set up the Trust and Safety Council, which it hopes will help it protect users, allowing them to speak freely and safely.

Twitter knows that it has a poor track record of dealing with trolls, but is taking steps to rectify that. Its latest plan involves assembling a team that will contribute to Twitter's strategy in the future.

It has formed the Twitter Trust and Safety Council, which is made up of more than 40 organisations, including the Samaritans, Feminist Frequency, Anti-Bullying Pro and NetSafe. Twitter explained that it wants to ensure that people can express themselves freely and safely on the service.

"With hundreds of millions of Tweets sent per day, the volume of content on Twitter is massive, which makes it extraordinarily complex to strike the right balance between fighting abuse and speaking truth to power," Twitter's Head of Global Policy Outreach, Patricia Cartes, wrote in a blog post. This is why the council is being set up.

This council, according to Cartes, "will help us tap into the expertise and input of organisations at the intersection of these issues more efficiently and quickly."

Twitter's former CEO Dick Costello admitted that the company "suck[s] at dealing with abuse and trolls," but hopefully this will be a step in the right direction.

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