Monday 23 April 2018

HTC Vive is having serious shipping issues - here's the official response

HTC Vive
HTC Vive

Daniel Anderson

The HTC Vive has only just released but customers in Europe are having trouble getting access to their portal into the future of entertainment

Everyone seems to agree that the HTC Vive is a stunning glimpse at the future of entertainment, but it's all proven to be a frustrating exercise for European customers.

Issues have been widespread, from customers not being charged correctly on credit cards to express shipping being replaced by economy and an overall lack of communication from HTC on the problems. Now the company has a new blog post which is addressing many of these claims, and is promising to keep users informed in the future.

The short version is that HTC claims all orders are being processed as expected, with the first shipments going out on the 5th of April. Orders are processed and shipped on a first come first served basis and every customer should receive a tracking number when their unit is sent out. They're also saying that "Your Vive system will be shipped in the month noted in your order confirmation email" - that's not terribly specific.

It sounds like they're mostly on top of the shipping process, with the main problem being an inability to communicate this effectively to the many customers around the world, who were rightly annoyed when they've shelled out 900 quid for a new system. HTC says that all orders are on track now, with the first wave arriving any day now - so we'll just have to wait and see if everything runs smoothly from now on.

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