Apple sued after employee wipes customer's handset
Apple was sued after an employee at a Genius Bar wiped a customer's handset before asking if he had backed it up, causing him to lose contacts and media.
Apple was sued after an employee at the company’s Regent Street store in London wiped a customer’s iPhone. And it lost the case.
Deric White sued after a tech support employee wiped all of the photos, videos, and 15 years’ worth of contacts. White told The Sun that the content on his iPhone 5 was invaluable and irreplaceable. “My life was saved on that phone,” he said.
Among the files lost were photos and videos from his honeymoon, including a “favorite video of a giant tortoise biting my hand.”
White maintains that he was only asked if he had his files backed up after the factory reset was initiated. Apple refused to settle out of court and argued that White “has not demonstrated how he suffered any loss.”
The judge, according to The Mirror, ruled that Apple was "negligent." White initially sought £7,000, but was awarded £1,200 in compensation, plus £700 in costs.
Rather than learning the hard way, you can back up your data via iCloud. Simply go to Settings > iCloud > Backup and select Back Up Now. To back up your device via iTunes on your desktop, go to File > Devices > Backup.