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We’ve dialled into customer concerns and now we’re best in class – new Eir CEO rings in the changes

Oliver Loomes says customer service issues at Ireland’s biggest telco are a thing of the past 

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Eir chief executive Oliver Loomes. Picture by Tony Gavin

Eir chief executive Oliver Loomes. Picture by Tony Gavin

Eir chief executive Oliver Loomes, at the company HQ in Cherrywood, Dublin. Picture by Tony Gavin

Eir chief executive Oliver Loomes, at the company HQ in Cherrywood, Dublin. Picture by Tony Gavin

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Eir chief executive Oliver Loomes. Picture by Tony Gavin

Oliver Loomes knows about the ups and downs of a brand. For three years, the south Dubliner was the global brand manager for Guinness. Everywhere he went, he basked in it.

In places like Africa and Indonesia, they regard it as a local drink,” he says. “It was incredible.”


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