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'There is no warning': broadband users stung by unlimited deals

Ireland's telecoms giants continue to charge extra when customers reach the limits of supposedly bottomless broadband and mobile data services. Adrian Weckler talks to those paying the price

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Tablets and headaches: Beware the small print – unlimited data could be anything but, as a small minority of consumers have discovered

Tablets and headaches: Beware the small print – unlimited data could be anything but, as a small minority of consumers have discovered

Tablets and headaches: Beware the small print – unlimited data could be anything but, as a small minority of consumers have discovered

In the tech world, language is usually precise. Except when it comes to telecoms firms' use of the word 'unlimited'. In Ireland, companies like Eir, Vodafone, Virgin, Three and Sky all advertise unlimited broadband or mobile services that have data limits buried in the small print. They call them 'fair use'.

All of the companies admit that some of their customers hit those limits. Some customers end up paying penalty charges.

But the operators say that the 'unlimited' claim is harmless because only a small minority of users are affected. The services are unlimited, they say, for the majority of users that do not hit the limits.


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