Sunday 19 November 2017

Samsung pulls the plug on Note 7 following reports of fires

Composite photo taken with permission from the Facebook page of Michael Klering of his Samsung Galaxy Note7 which caught fire. Photo: PA
Composite photo taken with permission from the Facebook page of Michael Klering of his Samsung Galaxy Note7 which caught fire. Photo: PA
Amy Molloy

Amy Molloy

After announcing the recall of 2.5 million Note 7’s in September, Samsung has finally pulled the plug on the €800 device following numerous reports of the phone catching fire.

The fires were believed to have been caused by overheating due to a battery defect.

The latest update issued by the company advises anyone in possession of the Galaxy Note 7 to “stop using your device, back up your data, and switch it off.”

In what could be one of the costliest product safety failures in smartphone history, the company has issued an apology to all its customers.

Samsung has expanded its recall of Galaxy Note 7 smartphones in the US to include all replacement devices (AP)
Samsung has expanded its recall of Galaxy Note 7 smartphones in the US to include all replacement devices (AP)

“We are truly sorry that we have not met the high standard that you expect from Samsung. We thank you for your patience during this time, and apologise for the inconvenience we have caused.”

Analysts say the failure could cost the company up to €17 billion.

Samsung is currently working with its channel partners to put in place a replacement programme which will allow customers to exchange their Note 7 for a Galaxy S7 or S7 Edge – they will also be refunded for the difference in price.

Alternatively, consumers can obtain a full refund.

On Wednesday, the Irish Aviation Authority (IAA) “strongly” advised passengers who own a Samsung Galaxy Note 7 to turn the device off and refrain from charging the phone when flying.

The IAA also asked passengers not to stow the Galaxy Note 7 in any checked-in baggage.

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