Sunday 17 December 2017

Millions online hit by Microsoft 365 outages

Microsoft Office services knocked off in Europe
Microsoft Office services knocked off in Europe

James Titcomb

Customers of Microsoft's online products were locked out of services yesterday.

Microsoft's Office 365 services - which provide online access to Word, Excel and Outlook, among other software - was offline for many users across Europe yesterday due to a problem with Microsoft's cloud computing service, Azure. Many users reported being blocked from accessing the Office 365 portal, with Down Detector, a website that tracks outages, seeing a spike in reports.

Many appear to be related to problems signing in to Outlook, Microsoft's email portal.

The issue has now been resolved. A spokesman said: "Some customers, particularly those in Europe and the UK, may have been unable to access services. Services are fully restored and we thank customers for their patience." The incident appears to be related to Azure, Microsoft's cloud computing platform, on which 365 runs.

The Azure status page said: "Starting at approximately 09:00 on 3rd Dec, 2015, customers began experiencing intermittent issues accessing Azure services that use, or have dependencies on Azure Active Directory.

"Engineering teams have identified an Azure Active Directory configuration error that is believed to be the root cause of the issue. (© Daily Telegraph, London)

Irish Independent

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