Tuesday 12 December 2017

Furious eBay sellers demand compensation after site outage

ebay's logo
ebay's logo

Matthew Sparkes

Furious eBay buyers and sellers are demanding compensation after the auction service went down for the tenth time this year yesterday, leaving customers across much of northern Europe unable to log-in or place bids.

The outage began early in the morning yesterday and lasted until the middle of the afternoon, although not all users were affected: those using the company’s mobile app or accessing the website on mobile data connections were still able to use the service.

Customers vented their frustrations on Twitter and calling for compensation, after items they were selling failed to attract the expected price due to a lack of bids, or because they wanted to bid on an item but couldn't.

An eBay statement said that the service was back up and running by 12.40pm, and apologised for the inconvenience, but many customers continued to complain on social networks after this point that they were still unable to log-in.

eBay was unavailable for comment at the time of writing. It has issued no statement on what, if any, compensation it will pay out to its customers.

The outages have proven to be a persistent problem for eBay, which also faced controversy earlier this year when it was forced to admit that more than 15 million British users of could be at risk of identity theft after their personal data were stolen.

The company told all of its customers in May to urgently change not only their eBay passwords but also those for any other accounts with the same password. It admitted that the name, address, date of birth, telephone number, email address and password of every eBay account holder – 233 million people worldwide – was in the hands of the hackers.

After the announcement, MPs accused the US-based firm of an “inexcusable” delay of up to three months in admitting that its servers had been accessed by hackers. Security experts warned that the delay greatly increased the risk of criminals using the information to access bank accounts and other online accounts, particularly in cases where people use their eBay password for several websites.


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