Saturday 18 August 2018

Dixons Carphone data breach hit only 'a handful' of Irish customers

The tech retailer also says that no credit card details were accessed, only non-financial personal information. Photo: PA
The tech retailer also says that no credit card details were accessed, only non-financial personal information. Photo: PA
Adrian Weckler

Adrian Weckler

Dixons Carphone claims that only a handful of Irish customers have been affected by one of the year's biggest data breaches.

The retailer, which operates 89 physical stores and is the biggest specialist tech sales chain in the country with an active online business here, has said that a hacking attack it suffered affected 10 million people, not one million people as previously stated. It earlier indicated that it might contact all Irish customers "as a precaution".

But local officials for the tech retail giant later said that it is working on the basis that no extra Irish customers were among the additional nine million accounts accessed.

"In June of this year we announced that we had found unauthorised access in the past to some of our data," said a spokeswoman for Dixons Carphone Ireland.

"A very small number of those were from Ireland and those customers were contacted at the time. Today's announcement does not relate to any of our Irish customers."

The tech retailer also says that no credit card details were accessed, only non-financial personal information.

The hacking attack was first revealed in June.

The Irish Data Protection Commissioner's office says that the company has not contacted it about a data breach, but added that as the data breach occurred in 2017, it did not expect to be contacted under new GDPR rules.

Dixons Carphone CEO Alex Baldock yesterday said: "Since our data security review uncovered last year's breach, we've been working around the clock to put it right.

"That's included closing off the unauthorised access, adding new security measures and launching an immediate investigation, which has allowed us to build a fuller understanding of the incident that we're updating on today.

"As a precaution, we're now also contacting all our customers to apologise and advise on the steps they can take to protect themselves."

The company insists that there is no evidence yet of fraud arising from the data breach.

Irish Independent

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