Monday 23 October 2017

AIB to roll out banking by Skype

A Skype-syle banking demo
A Skype-syle banking demo
Adrian Weckler

Adrian Weckler

AIB is to make up to 600 street ATMs accessible to visually impaired people by adding new audio technology to the dispensers.

The bank is also seeking to introduce Skype-style video calls between staff and customers in a bid to use more technology in its daily operations.

The new ATMs will include earphone ports to allow visually impaired customers to withdraw money and check balances.

Meanwhile, video calls with customer agents are currently being rolled out to branches as an alternative to over-the-counter interaction. However, the new technology is not a precursor to branch closures, according to AIB's chief operating officer, Stephen White.

"There's more of a likelihood of us opening branches than closing them," said Mr White. "Branch banking is here to stay."

AIB says that the first batch of the upgraded ATMs will be rolled out imminently. It says it has received a thumbs up from visually impaired users trialling the technology in its public customer 'Lab' facility in Dublin's Dundrum Town Centre.

The company is also using new tracking technology supplied by an Israeli company to observe customer behaviour.

The aim, it says, is to better understand differing needs and habits of different customer demographics.

Mr White said that 31pc of the bank's 1.6 million customers use its mobile apps.

Irish Independent

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