Friday 23 February 2018

Microsoft Office 365 and Azure systems down earlier but now rectified

Source: DownDetector
Source: DownDetector
Richard E. Belluzzo, President and Chief Operating Officer of Microsoft Corp., speaks at The Big Picture conference at the Grand Hyatt Hotel in New York City on April 3, 2001. Photographer: Rick Maiman. Bloomberg News.

James Titcomb

USERS of Microsoft Office 365 and Azure services have complained of major outages today.

The services- which provide online access to Word, Excel and Outlook, among other software - appear to be offline for many users across Europe due to a problem with Microsoft's cloud computing service, Azure.

However, according to Microsoft Azure, while the problems started around 9am, engineers have since managed to find the problem and all services have been restored.

outage and all services which were impacted by this morning's outage have been restored.

Many users reported being blocked from accessing the Office 365 portal, with Down Detector, a website that tracks outages, reporting a spike in reports.

The incident appears to be related to Azure, Microsoft's cloud computing platform, on which 365 runs. The Azure status page reads: "Starting at approximately 09:00 on 3rd Dec, 2015, customers began experiencing intermittent issues accessing Azure services that use, or have dependencies on Azure Active Directory.

"Engineering teams have identified an Azure Active Directory configuration error that is believed to be the root cause of the issue. The team is working on failing over the impacted service components to a different environment. Impact is largely centralized to the West Europe and North Europe regions. An update will be provided in 60 minutes, or as events warrant."

The Office 365 status page suggests no issues, however. Office 365 is Microsoft's subscription service to its Office suite of productivity software. Given the name - which suggests an always-on, constantly available service - the outage is somewhat embarrassing.

Although many people have been able to log in using mobile apps or desktop software, the Office 365 portal is not responding when users try to log in through a browser. The outage appears largely confined to Western and Northern Europe.

Microsoft has been approached for comment.

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