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Intercom reappoints cofounder Eoghan McCabe as CEO

Intercom co-founder and former CEO, Eoghan McCabe, is returning to the company as its CEO.

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Eoghan McCabe, Intercom cofounder and CEO

Eoghan McCabe, Intercom cofounder and CEO

Eoghan McCabe, Intercom cofounder and CEO

Intercom co-founder and former CEO, Eoghan McCabe, is returning to the company as its CEO.

In a surprise move, Mr McCabe will replace Karen Peacock, the outgoing CEO.

Mr McCabe served as CEO from 2011 to 2020. He subsequently served as chairman of the board of directors from 2020. Ms Peacock will take up a six-month advisory position to the board.

Speaking in an extended interview with Independent.ie, Mr McCabe said that he wanted to “finish what he started”.

“For me, that means getting super aggressive. We’re picking a lane and picking a fight. We’re deciding we're going to be one of the big leaders in the space. In particular, we're going after Zendesk in customer support.”

Intercom is one of Ireland’s ‘unicorn’ businesses, valued at over $1bn.

Mr McCabe said that he was invited back as CEO by the board. He also told Independent.ie that a previous controversy, involving allegations of harassment had “no relation” to his decision to step down as CEO in 2020.

Mr McCabe, 38, co-founded the company with Des Traynor, Ciaran Lee and David Barrett.

“Intercom has transformed the customer engagement industry, and Eoghan’s creativity and drive will help usher us into an exciting new chapter,” said Ethan Kurzweil, partner at Bessemer Venture Partners.

Mr McCabe said that the company that an imminent IPO is unlikely due to “insane headwinds” being faced in the tech sector.

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However, he said that a major product refresh next week, centred around the company’s messenger feature, will “leapfrog” rivals in the sector.

In a statement, former Intercom CEO Karen Peacock said said that “serving as CEO of Intercom has been a privilege and I want to thank the Intercom team for everything we were able to accomplish together. I am excited about where Intercom is heading and what its next chapter looks like."

Mr McCabe said that Ms Peacock had made Intercom “mature”.

“I want to share my gratitude to Karen for her incredibly hard work during her tenure at Intercom,” he said. “In her five years as COO and CEO, we matured in ways we never could have without her. I learned a lot from working with her over this time and want to thank her sincerely.”


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