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Fitbit offers refund on Ionic smartwatch, citing burn hazard

The fitness smartwatch may be prone to an overheating battery, according to Fitbit.

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Fitbit’s Ionic smartwatch

Fitbit’s Ionic smartwatch

Fitbit’s Ionic smartwatch

Fitbit is offering refunds on its flagship Ionic smartwatch, saying that the device could cause a burn hazard and should not be worn anymore.

The battery in the Ionic smartwatch can overheat, posing a burn hazard,” the company said in a recall notice today.

“If you own a Fitbit Ionic, please stop using your device.”

The Ionic was sold in Ireland from 2017 to 2020. About 1.7m of them were sold around the world.

Fitbit, whose European headquarters is in Dublin, says that owners of an Ionic should dispose of it themselves instead of returning it to the retailer it was purchased from.

The company says it will offer a refund to Ionic owners who complete a registration form (at www.help.fitbit.com/ionic) with the Fitbit account and email details that their Ionic watch is associated with.

However, it appears only to be offering a refund via Mastercard debit or Paypal.

The company also says that affected Ionic owners “can also receive access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time”.

The recall only applies to Ionic smartwatches and not to any other Fitbit devices.

Fitbit has taken action after a US regulatory report, citing second and third degree burns from reports of overheating Ionic batteries around the world.

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However, the company says that the actual incidence of overheating batteries was small.

“We received a very limited number of reports of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard,” its statement said. “The totals in the US regulator announcement represent less than 0.01pc of units sold. These incidents are very rare.”


 


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