Business Technology

Tuesday 23 January 2018

Eircom urges email users to change passwords after security breach

Eircom Group Headquarters
Eircom Group Headquarters
Adrian Weckler

Adrian Weckler

Eircom has suffered a security breach, leading to the suspension of email services to 350,000 accounts over the last 18 hours.

The company is now urging its email users to change their passwords.

A company spokesman said that the breach was detected on Tuesday.

“Yesterday, we detected an intrusion on the perimeter of our email service,” said the spokesman. “In accordance with our security procedures and industry best practice, we took immediate steps to lock down our email service and eliminate any threat to our 350,000 email users. As a precaution, we have alerted relevant bodies including the Office of the Data Protection Commissioner.”

The Irish Independent understands that the company has has a team of external IT security experts examining the breach since yesterday.

“At this time, there is no evidence to suggest any impact to other eircom systems or services including customer data,” said the spokesman. “Our investigations will continue into the cause of the intrusion.”

“In line with industry best practice, we strongly recommend that customers change their email account passwords today and on a regular basis.”

“Access to email is in the process of being restored in a controlled and phased manner following a decision by eircom to restrict service last night. “

“Staff worked overnight to implement a number of system modifications and we expect all customers to have access by this evening. All pending email traffic has been stored and will be delivered as soon as possible.”

“We are very sorry that this has caused a significant inconvenience to users of our email service.”

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