Sunday 22 September 2019

Virgin Media broadband customers report widespread service disruption

Virgin Media
Virgin Media
Robin Schiller

Robin Schiller

Virgin Media Ireland attempted to deal with a mass disruption to its service after connection failures were reported countrywide.

The company’s social media account was plagued with complaints from Irish service users for a number of hours on Tuesday night.

Customers complained about broadband failure affecting TV, internet and mobile services.

Virgin Media Ireland released a statement at 10.19pm, stating: “We know a number of our BB Customers are experiencing a break in service, a fix is currently underway”.

Following the statement, one customer retorted saying that “the entire country” was experiencing problems, to which a spokesman for the company said “You are quite right”.

When contacted by the company added: "We are aware that some customers got in touch regarding their broadband service late last night.  Service has been restored and we apologise for the inconvenience."

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