'Ashamed' Uber boss Travis Kalanick filmed in heated row with driver over fares
'Ashamed' Uber boss Travis Kalanick has apologised after he was caught on camera getting into an heated argument with one of the company’s own drivers.
Footage was released by Bloomberg of the Uber co-founder in a tense discussion with driver Fawzi Kamel in San Francisco, filmed in early February.
It shows Kalanick in the back of an Uber Black, the firm’s luxury service, chatting with two women during the journey.
“I make sure every year is a hard year,” he tells them. “That’s kind of how I roll. I make sure every year is a hard year. If it’s easy I’m not pushing hard enough.”
Kalanick later gets into an argument with a driver for the ride service who complained about pay rates.
“You’re raising the standards, and you’re dropping the prices,” Kamel tells him.
He adds: “People are not trusting you any more. I lost $97,000(£78,000) because of you. I’m bankrupt because of you … You keep changing every day.”
The 40-year-old Kalanick calls the accusations about falling fares ‘bulls--t’, later adding that some people don't take responsibility for their own actions.
“Some people don't like to take responsibility for their own s--t. They blame everything in their life on somebody else. Good luck!” he says, before exiting the Uber.
After the footage was leaked, Kalanick said he was ashamed of his behaviour and issued an apology.
“By now I’m sure you’ve seen the video where I treated an Uber driver disrespectfully. To say that I am ashamed is an extreme understatement,” he said in a message to staff.
“My job as your leader is to lead…and that starts with behaving in a way that makes us all proud. That is not what I did, and it cannot be explained away.
“It’s clear this video is a reflection of me—and the criticism we’ve received is a stark reminder that I must fundamentally change as a leader and grow up. This is the first time I’ve been willing to admit that I need leadership help and I intend to get it.
“I want to profoundly apologise to Fawzi, as well as the driver and rider community, and to the Uber team.”