Monday 18 December 2017

Are you a Vodafone customer? You may have been overcharged

Sean Duffy

Vodafone has confirmed that the company has overcharged a number of customers in Ireland.

“We are aware of an issue with duplicate credit and debit card payments for some customers caused by a processing error.  Customers will be fully refunded over the next few days," Vodafone said in a statement.

"All impacted customers will also receive an SMS with confirmation of their refund.  We apologise for any inconvenience caused.”

Vodafone has had issues with overcharging in the past. In 2015, the company was fined €10,000 at Dublin District Court for charging customers too much.

In October of last year, UK regulator Ofcom fined Vodafone a record £4.6m(€5.5m) fine for “for serious and sustained breaches of consumer protection rules”.

Independent.ie has issued a number of additional questions to the company about the specific nature of the overcharging.

Vodafone said that under 4pc of its Irish bill pay customers have been overcharged.

It said that the overcharging was identified over one monthly billing period and that the money would be repaid in the coming days.

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