Business Technology

Monday 16 July 2018

Apple sued by users of 'overheating' iPad

More than three million iPads have been sold since March. Photo: Getty Images
More than three million iPads have been sold since March. Photo: Getty Images

Alastair Jamieson

Apple is being sued by iPad owners who claim the device overheats too easily and shuts down, making it difficult to use outdoors.

The customers say the tablet computer is “virtually unusable” in relatively common conditions such as direct sunlight because it can cut out after only a few minutes of use.

A complaint has been filed by three customers – Jacob Balthazar, Claudia Keller and John Browning – at a federal court in Oakland, California.

It accuses Apple of everything from “misleading and deceptive advertising” to various breaches of business and consumer protection law.

The complaint also takes issue with Apple’s “false” marketing claim that the iPad is “just like reading a book”. “Books do not close when a reader is enjoying them in sunlight,” it says.

Lawyers behind the complaint are seeking class action status, meaning they could take action on behalf of all affected iPad users.

A Computerworld report said reports of iPads overheating were not new and that, within hours of the product’s global launch on April 3, users had complained the device shut itself down in the sun.

PC Magazine editor Zach Honig put his iPad in the fridge in order to revive it when it cut out in hot weather.

The iPad’s instruction booklet warns the device could stop working if it is used in temperatures above 95F (35C).

More than three million iPads have already been sold.

Apple has not commented on the legal action.

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