Apple says just nine people have complained about bent iPhones
Apple has hit back at customer complaints that the latest iPhone bends, saying it shouldn't do when used normally
Apple has hit back at customer complaints that the latest iPhone bends when it is carried around in a pocket.
The technology giant said that only nine people have contacted it to complain that their iPhone 6 Plus, the larger of the two new releases, has been bent.
An Apple spokeswoman said that, if used normally, a bend in the iPhone 6 is very rare. The company also said that its iPhone 6 and iPhone 6 Plus met or exceeded tests for product strength and durability.
In a rare statement, the company said: “With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus. As with any Apple product, if you have questions please contact Apple."
Apple is believed to use a "sit test" simulating several years of use, replicating putting the phone in a back pocket of a tight pair of jeans. The iPhone 6 is thought to be able to withstand "thousands" of cycles in multiple orientations.
Both versions of the iPhone 6 were released last week in the UK and US and sold more than 10m units over their first weekend, making them the fastest-selling Apple product in history
Fans camped out overnight around the world, including at London's Covent Garden and Regent Street stores, to be among the first few to get their hands on the new phones, which cost up to £789.
However, users have posted images of their seemingly bent phones online under the hashtags #bendgate and #bendghazi.
One disgruntled user posted a photo to the Apple forum MacRumors, showing that the iPhone 6 Plus - the larger of the two version, with a 5.5-inch display - was no longer straight after spending a day in the front pocket of his trousers.
Another user posted a picture of his friend’s iPhone, which had curved to the shape of his leg. “Put it in his front pocket and it was like this when he took it out after getting out of the car,” he wrote.
Despite rumours earlier this year that the new iPhone could have a flexible display, it seems that the bendiness of Apple’s first phablet is a design flaw, reportedly due to the combination of a large, thin body that’s made from aluminium, which is a soft metal and can be re-shaped quite easily when warm.
Lewis Hilsenteger of Unbox Therapy put the #BendGate claims to the test, posting this video to YouTube. “So there you have it,” he said. “Unfortunate, but under the pressure of my hands, it does bend quite significantly.”
When the iPhone 6 Plus was unveiled, commentators quickly noticed that the phablet could be too big to fit in users' pockets. As it turns out, the phones do fit - but you're probably better off stowing them elsewhere.
Apple was on the defensive on Thursday after more than $20bn was wiped off the company's value after it was forced to pull the latest update for its new iOS8 operating system just an hour after its release.
Expanding on its testing process in its statement Apple said “Our iPhones are designed, engineered and manufactured to be both beautiful and sturdy. iPhone 6 and iPhone 6 Plus feature a precision engineered unibody enclosure constructed from machining a custom grade of 6000 series anodized aluminum, which is tempered for extra strength. They also feature stainless steel and titanium inserts to reinforce high stress locations and use the strongest glass in the smartphone industry. We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.”
The company is believed to use three-point tests to simulate ‘reasonable field usage’ of the iPhone, as well as applying substantial forces to various points on the display and enclosure over a cycle of hundreds of tests. Torsion tests and real-life studies by employees are also part of the standard process.