Wednesday 25 April 2018

Apple iPhone X glitch leaves owners unable to take calls

Facial recognition is a key feature of Apple’s latest phone, the iPhone X Photo: AP
Facial recognition is a key feature of Apple’s latest phone, the iPhone X Photo: AP

Margi Murphy

You may be able to unlock the iPhone X with your face, but this is not much good if it cannot take calls.

That is the latest grumble among Apple customers, thanks to a software glitch that is freezing the phone display. 

Apple's online support forum is flooded with complaints describing the frustration of hearing their phone ringing for "six to eight" seconds while staring at a blank screen, without the "slide to answer" function.

Apple is understood to be aware of the issue and customer assistants are advising customers restart their phones - although this is a temporary fix which only lasts for "15 more calls", according to one customer.

"Sometimes the screen does not turn on and this problem can last for a few seconds or remains permanent until I do a forced reboot," another wrote on the forum.

According to one user: "Most of iPhone X users are facing these issues including my friends and colleagues".

Read more: The Big Tech Show: iPhone X versus the top Android models

The frustration is the latest in a series of unfortunate bugs for the tech giant, despite posting the largest quarterly profit of all time last week.

It has taken a grilling from the US Department of Justice after it was found to have throttled the performance of older phones with decaying batteries. Apple claimed that it was a measure to fix a power outage problem in which phones would shut off even when their battery indicator was half full.

To counteract this, Apple claimed, a software update, which was sent out in early 2017, slowed the performance of phones with older batteries so that they would not shut down without warning

Apple phones have suffered from several other glitches in recent months, which have been quickly solved by software updates.

Last month a bug was discovered that could cripple an iPhone with a single text message. The "text bomb" causes an iPhone to crash or restart upon receiving a text message with a link to malicious code. In November, there was also the case of the annoying iOS 11.1 autocorrect bug, in which the letter "i" auto-corrected to "A".

Telegraph.co.uk

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