Apple acknowledges iPad Wi-Fi problems
Apple has admitted that some iPad users are experiencing difficulties getting online.
Hundreds of iPad owners have reported problems with the device's Wi-Fi capabilities, with connections dropping out and weak signals making it hard to remain online.
Dozens of people have posted messages on Apple's support forums since the iPad went on sale at the weekend, prompting Apple to acknowledge a possible problem with the tablet-style computer, and issue a series of suggested fixes.
Apple said that dual-band Wi-Fi routers that support both the 5GHz and 2.4GHz protocols were a particular problem.
Apple recommends splitting dual-band routers in to two separate networks with different names but the same security settings.
"Under certain conditions, iPad may not automatically rejoin a known Wi-Fi network after restart or waking from sleep," said Apple in a statement.
"This can occur with some third-party Wi-Fi routers that are dual-band capable when using the same network name for each network, or using different security settings for each network."
If these changes don't improve the strength and quality of Wi-Fi connections, Apple has recommended that iPad users reset the network settings on their device.
More than 300,000 iPads were sold in the United States on launch weekend, with many gadget fans queuing through the night to ensure they were among the first to get their hands on the device.
Reports of problems emerged just hours after the iPad went on sale, with some people speculating that the Wi-Fi antenna had been positioned incorrectly, and others wondering whether the connectivity problems could be resolved by a software update.
Apple has also published a Knowledge Base article suggesting some other solutions to the wireless problem.
It recommends that iPad users update their router's firmware, change the location of the router, switch the router to operate on the 802.11 standard, changing the level of encryption used, and renaming their networks.