Thursday 19 September 2019

The secrets of social media success in USA

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Enterprise Ireland Logo

Sean Davis

A corporate online presence has for some time been a cornerstone of the image and brand equities a company wants to communicate.

The past five years has seen enormous growth in social media platforms - and there is great potential to use them for building a presence, particularly in the US.

The effectiveness of social media for companies was explored at the recent E3: 'Entrepreneurship Export Exchange' conference in Dublin, co-hosted by Enterprise Ireland and the Washington DC consultancy Global Situation Room.

Business confidence is high, presenting opportunities for Irish companies across the US. The US unemployment rate is at 4.1pc, its lowest since 2001. GDP growth for Q4 2017 was also faster than predicted.

A third of E3's conference speakers hailed from a media background and advised that 'getting your story right' is critical for Irish companies in the US, when using social media and presenting pitches to customers and investors. Business leaders should practice telling their story succinctly in a way that makes it easy to grasp.

Declan Fearon, managing director at Tipperary Crystal and CEO at Freezadome, comments: "Freezadome attended to explore strategies for growing exports to the USA and Mexico. E3 was the most informative conference I've attended in years.

"The knowledgeable mix of speakers in the packed room travelled from the US and UK to share expertise on how to sell and grow your business, and how valuable the Irish connection can be in the market."

North America is home to the world's highest penetration of social media users. According to Statista, the global statistics portal, 81pc of US Americans had a social media profile in 2017. That range of penetration enables Irish companies to access a huge potential customer base at potentially low cost.

Smart use of social media at industry events provides one of the best opportunities to engage a highly-targeted audience. Event hashtags are closely followed by attendees.

Include the event's handle and hashtag to share insights that can help build the right following and engagement. Using the #EntIrl hashtag at Enterprise Ireland events can help to get your brand exposed to attendees, who may be potential customers or partners.

Philip Martin, CEO of Cora Systems, says: "The #IrishAdvantage is allowing Cora to power transformation in enterprise organisations such as Teleflex, Allergan, Boston Scientific, Analog, Elanco and Nabriva. Introductions made at Enterprise Ireland events helped Cora to develop strong partnerships in the US. The multinational nature of our client base enables seamless implementations of our enterprise portfolio and project management solution for US customers."

How Irish companies should negotiate contracts with US clients was another important topic explored at E3. Irish businesses can be daunted when approaching American firms, viewing themselves at a disadvantage, with odds stacked in favour of the larger company.

But remember that domain expertise can help you to occupy a strong negotiating position. Being the main sectoral expert in the room and owning the subject matter can add value to the potentially broader capabilities of large US companies.

The well-known flexibility of Irish companies should also apply to contract negotiations. Irish firms should remember to sell US clients what they need, and not simply what you offer at present.

To learn more about what US locations offer, Irish companies should contact local economic development offices (EDOs), which operate at state level from coast to coast, north to south, and at city and county level.

EDOs aren't just interested in big firms but are open to conversations with SMEs interested in opening a sub-office with even two or three employees. The EDOs' umbrella organisation SelectUSA has personnel in the US embassy in Dublin and is organising a summit in Washington DC from June 20-22.

Sean Davis is Enterprise Ireland's regional manager for North America

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