Tuesday 20 March 2018

Bank of Ireland to fix faulty online business service by year end

Bank of Ireland's offices in Ireland.
Bank of Ireland's offices in Ireland.
Sarah McCabe

Sarah McCabe

Bank of Ireland will revamp its outdated and risky online business banking service before the end of the year.

The bank said it has plans in place to improve the controversial Business On Line platform. The improvements will be rolled out in the last three months of 2014.

Bank of Ireland's flagship online business banking tool currently only runs on Internet Explorer, an old version of an outdated internet browser. Business On Line is not available on more modern, widely used browsers such as Mozilla Firefox or Google Chrome.

As well as being outdated, Internet Explorer has been repeatedly exposed as vulnerable to security attacks. In April, both the US and UK governments warned people against using the web browser after a major security flaw was unearthed.

The ongoing failure of the bank to upgrade its online business banking product has prompted outrage among the small businesses who make up its core users.

Blogs and forums are littered with angry posts from users who pay for the service but are unable to use it on their normal browsers.

"I had an account with them but ended up moving simply because the system was inferior to all others, to the extent it was almost unusable and became an ordeal to carry out any kind of transaction or view reports," says freelance web developer Sean McEntee.

The bank's commitment to improving the product represents a reversal of its position. As recently as April it said its processes would remain unchanged.

The news of the planned upgrade comes just days after a glitch in a different Bank of Ireland system left tens of thousands of public civil servants and pensioners unpaid.

Nurses, gardai, teachers, revenue and university staff, some workers from Irish Rail and An Post, alongside pensioners, did not receive fortnightly pay due in their bank accounts last Thursday morning.

The mistake was later rectified.

Sunday Indo Business

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