Ryanair's new ear on service
THE PUNT has experienced a couple of Ryanair flights where it would have been handy to have customer services at the click of a keyboard, so we are impressed with the airline's latest venture.
Head of communications Robin Kiely (right) has just launched a new online chat facility available to passengers that require additional help when booking special assistance on Ryanair's UK and Irish website. The service will provide easier assistance access for reduced mobility passengers and carers.
A lot has been said about Ryanair but one thing is clear: this is a company that responds rapidly to consumer demand. This latest news is hot on the heels of its announcement of newly expanded European routes, in what will be Ryanair's biggest ever winter service. Cork travellers have been boosted by the addition of a flight between the East Midlands and the "real capital", a route the airline already serves thrice weekly.
And now the carrier is doing something airlines rarely do – opening up a new point of contact with customers – also in response to consumer need, the demand for an improved booking system for passengers of reduced mobility. This is an area lots of carriers still fall down on. The Punt approves.