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Warning to Bank of Ireland customers as scammers attempt to access personal accounts


Bank of Ireland on College Green in Dublin

Bank of Ireland on College Green in Dublin


Bank of Ireland on College Green in Dublin

Customers of Bank of Ireland have been warned that scammers are trying to get control of their personal accounts.

The customers have been told not to reply to mobile phone text messages claiming to come from the bank.

A number of people reported receiving the fraudulent messages today.

The message claims their account has been locked and they need to submit personal data to a website. A link to the website is included in the text message.

Known as “smishing”, this is where customers receive an text that claims to be from Bank of Ireland or another financial institution.

Customers are asked you to verify or re-submit confidential personal banking information in an attempt to obtain sensitive information such as personal banking details.   

One customer reported on Twitter: “I got that today. Rang BOI and they said it was a scam and they’d had lots of reports today.”

Another customer, who is a business customer through her job, said she was concerned when she got the SMS (short messaging service) text.

Bank of Ireland insisted its customer mobile database had not been hacked.

A spokesman for the bank added: “Bank of Ireland never requests that customers give full personal log-on details, either over the phone in an SMS or online, in an unsolicited manner.

“Bank of Ireland strongly urges any customer in receipt of such SMS never to click on any link, as doing so enables the download of malicious software that has the capacity to collect and compromise personal details and defraud bank accounts”

The bank reminded customers that it will never contact them asking them to provide full personal log-on details, either over the phone or online.

Bank of Ireland said suspicious text messages can be in circulation at any time, and customers bring these to the attention of the bank on an ongoing basis.

The bank has provided a section on its website which gives advice to customers on security measures https://www.365online.com/online365/spring/security.

The spokesman added that if customers receive one of these suspicious texts or a suspected fraudulent email:


•         do not click any links or open any attachments.


•         do not input any personal / account information even if it appears to be from Bank of Ireland.


•         forward the email to 365security@boimail.com immediately.


•         then delete it without clicking on any links or attachments.


If customers have any concerns or any questions they should contact the bank on 1890 365 365.

Online Editors