Sunday 8 December 2019

Ulster Bank is latest to be hit with IT outage


Stock photo: PA
Stock photo: PA
Charlie Weston

Charlie Weston

Another bank has been hit by an IT malfunction.

Ulster Bank said yesterday its Anytime Banking, Bankline and mobile app were facing intermittent problems.

It comes after two days of issues with the IT systems of Bank of Ireland.

The latest technology crash at Ulster Bank came on Black Friday yesterday, when retail spending was high. Experts said the latest IT issue was a major embarrassment for the bank.

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Ulster Bank was unable to say what had caused the problem.

Customers were advised to get in touch with Ulster Bank if they needed urgent help with something they would usually do in Anytime Banking or the app.

It had a major outage ahead of the October bank holiday weekend when customers were shocked to discover their wages had not gone through their accounts after a hitch delayed the transfer of electronic payments.

The bank has been fined €3.5m in the past for its failure to operate its electronic payment system. Its system broke down totally in 2012.

This week, Bank of Ireland apologised to its customers after it was hit with an IT outage for a second day in a row, in a development that has left customers fuming.

ATMs, the mobile app, online system 365online and Business Online were all out of action.

On Wednesday, Bank of Ireland was unable to process payments leaving thousands without their wages for a number of hours.

Bank system outages are now a regular occurrence.

Irish Independent

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