Saturday 23 February 2019

Super switcher: Waste collection

 

Stock image
Stock image

While it's difficult to get too excited about bins, refuse collection is something every household in the country must deal with and it's a monthly expense that adds up over the course of a year.

In Richard Weld-Moore's case, it was a negative customer service experience together with a house move from Dartry to Deansgrange in Dublin that prompted him to look for a new provider.

"The bins were collected by Dublin City Council until the contract was given to a private contractor. We had to pay around €100 to open an account and then we were charged per lift," he says.

He had various issues with the contractor, including a problem over a refuse bin that came back half full because it was too densely packed and wouldn't empty in one go. The account was charged for a full lift.

"So we changed to the City Bin Company which cost us around €12 to €15 a month and found the customer service experience to be better. We just filled in a form and they took care of closing our account for us," he says.

A further change to another service provider took place when Weld-Moore moved to Deansgrange last year and again he found the changeover experience to be customer-friendly. The new provider charged an initial amount of around €86 and then quarterly bills of between €35 to €50, depending on usage.

Irish Independent

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